FAQ

MY ACCOUNT

How can I modify the information of my account ?

ORDERS

Where is my shopping bag ?

Your shopping bag is on the top right of the home page. Click on it and you'll be directly directed to your shopping bag and its details.

Which size should I choose for clothing ?

To make sure you are chosing the right size, please consult the sizing guide on the bottom of the home page. You will find there the generic sizes and the specific sizes for certain brands.

Which size should I choose for shoes ?

To make sure you are chosing the right size, please consult the sizing guide on the bottom of the home page. You will find there the generic sizes and the specific sizes for certain brands.

Is it possible for my order to be gift wrapped ?

You can ask for your order to be gift wrapped. This is a free service and will be done in a sophisticated Medium Fashion Gallery box. This service is not available when products are too big).

How will be the packaging of my order ?

Each order is prepared with the greatest possible care. They are wrapped in a shophisticated Medium Fashion Gallery box. Return services are free (only within Europe). You will make the right choice by purchasing for you or for your friends on www.mediumfashiongallery.com.

Are the price shown all tax included ?

Prices displayed on the website are the same as you can find in boutiques. They are the prices recommanded by the brand we are retailing. If you are making your purchase within Europe, prices shown are all tax included. If you are purchasing from outside the European Union, price shown are not tax included.

Where can I find the details of my order ?

To find the details of your order, log on your account and go to "My Account" and then click on "My Orders".

I would like to modify or candel my order. What should I do ?

The possibility to modify or cancel your order depends on its preparation level. Please contact our Customer Services with your order number and all the other information you may have about your order (product references) that we will need to change it to service@mediumfashiongallery.com or do it over the phone +33 (0) 1 40 26 06 74 (France and International) or +44 208 144 01 70 (UK) Mondays to Fridays (except french holidays) from 9am to 6pm (french hours).

PROMOTIONAL CODE

How can I use my promotional code ?

Once you are sure of the validity period of your promotional code, enter the code in "My Shopping Bag", below "Do you have a promotional code?" and then validate.
You can enter the code before selecting the item(s) you want to purchase, that way, the discount will be automatically displayed during your shopping time. Promotional codes are non-cumulative and non-refundable.
If your promotional code doesn't work, please try again.
If the problem remains unsolved, please contact our Customer Services to service@mediumfashiongallery.com or to to +33 (0)1 40 26 06 74 (France and International) ou au +44 208 144 01 70 (UK), Mondays to Fridays (except french holidays) from 9am to 6pm (French hours).

SECURITY AND CONFIDENTIALITY

Is www.mediumfashiongallery.com a secured website ?

What is your confidentiality policy ?

PAYMENT METHODS

What are means of payment accepted by www.mediumfashiongallery.com ?

You can pay your purchase by the following payment means :

• - Credit card : Carte Bleue, Visa, Mastercard, American Express and e-carte bleue. Card payments are always done in euros. You have to indicate your card number and its expiration date.


• - By check : You can send a check within 7 (seven) days as from the date of your order. The check must be for Medium Fashion Gallery and be sent to Medium Fashion Gallery, 3 rue du jour 75001 Paris – France.


• - By bank transfer : please wire the amount of your purchase to the following account
  LITTLE FASHION GALLERY
  RIB : 30056 00069 00695996661 24
  IBAN : FR76 3005 6000 6900 6959 9666 124
  Code BIC : CCFRFRPP
  Bank address : HSBC FR RIVOLI

DELIVERY

Our delivery service is made through UPS for France (outside Paris), Europe and the rest of the world. Delivery timing and costs vary with the geographical area.

For Paris : the parcel will be delivered by our courrier service. Our Customer Services will contact you so as to make a special appointment for the delivery (a time slot of two hours will be needed).
Medium Gashion gallery has a showroom-boutique 3 rue du Jour 75001 Paris where you will be able to come and pick up your parcel with no delivery fees. Our showroom-boutique is opened Mondays to Fridays from 9am to 6:30pm.
If you chose the pick up alternative, you will receive an email telling you we received your parcel.

For France, Europe and the rest of the world, deliveries are made throught UPS.
On each product list you will find below the general description you will find the shipping category the product belong to. To each category belong a cost.

Shipping costs table :

• Postage and packing costs are calculated according to the number and types of items.
• The delivery of products on special order will depend on our supplier timing.
• Delivery timing we display are the one generally recorded. No refund of delivery costs will occur if the delivery timing is longer.

For any further complementary information, please contact our Customer Services by email service@mediumfashiongallery.com or by phone +33 (0) 1 40 26 06 74 (France and International) or +44 208 144 01 70 (UK) Mondays to Fridays (except french holidays) from 9am to 6pm (french hours).

How can I track my order ?

For any information related to your order, please contact our Customer Services by email service@mediumfashiongallery.com or by phone +33 (0) 1 40 26 06 74 (France and International) or +44 208 144 01 70 (UK) Mondays to Fridays (except french holidays) from 9am to 6pm (french hours).

I want to make a gift or my delivery address differs from my billing address. What should I do ?

• - You are already a client of www.mediumfashiongallery.com : once logged onto your account, you can modify your delivery information. For this purpose, please go directly to My Address Book where you will be able to add or modify your delivery information. You also can modify or add a dleivery address directly when validating your order, in step 3 : Delivery.


• - You are a new client of www.mediumfashiongallery.com : when creating your account, please go to your account, and My Address Book so as to modify or add several delivery addresses. You also can modify or add a dleivery address directly when validating your order, in step 3 : Delivery.

What happens if there is nobody to rceeive my parcel ?

• For courrier delivery in Paris : the customer services will make a special appointment with you for the delivery (a time slot of 2 hours will be needed). If you are not here to receive the parcel, your order will be returned to our showroom-boutique 3 rue du Jour 75001 PARIS. You will then be able to come and pick up the parcel yourself from Mondays to Fridays, from 9am to 6:30pm.
  If you want to make a second appointment for the courrier delivery, please contact our Customer Services. This second attempt will be billed for the same amount of the first one.
• For UPS delivery, there is three attempts. During the first fruitless attempt, the conveyor will leave a note. You may then contact the Customer Services of UPS (with your tracking number), so as to agree on a new date and timing of delivery. After three attempts of delivery, the parcel will be returned to our logistic plateform and reintegrated in our stock. We will then proceed to a refund of your order.

There is one item missing in my parcel or an item is damaged. What should I do ?

In case of any delivery or preparating problems, please contact our Customer Services as soon as possible via our contact form.
, by email to service@mediumfashiongallery.com or by phone +33 (0) 1 40 26 06 74 (France and International) or +44 208 144 01 70 (UK) Mondays to Fridays (except french holidays) from 9am to 6pm (french hours).

RETURNS